How to File a Complaint with the FTIC for Unfair Tenancy Practices in Singapore

Navigating commercial leases in Singapore can be challenging, especially when faced with unfair tenancy practices. If you encounter issues such as unjustified rent hikes, one-sided lease terms, or disputes over security deposits, you can file a complaint with the Fair Tenancy Industry Committee (FTIC).

Established in May 2021, the FTIC enforces the Code of Conduct for Leasing of Retail Premises in Singapore to ensure fair lease negotiations between landlords and tenants.

Who Can File a Complaint?

The FTIC accepts complaints from:

Tenants – Retailers, F&B operators, office tenants, and other commercial tenants facing unfair lease conditions.
Industry Associations – Organizations filing on behalf of their members.
Landlords – Addressing false claims or unfair tenant practices.

Since its inception, the FTIC has received multiple complaints, reflecting ongoing challenges in landlord-tenant relationships. Retail rents in Singapore have risen by up to 12% in key locations, putting additional strain on tenants.

Common Unfair Tenancy Practices

Unfair tenancy practices can manifest in various forms, including:

Unjustified Rent Increases – Sudden, excessive rent hikes without proper justification.
Unfair Lease Terms – One-sided termination clauses favoring landlords, lack of transparency in renewal terms.
Security Deposit Disputes – Unreasonable delays in refunding deposits or unjustified deductions.
Coercive Contractual Practices – Pressuring tenants into signing unfavorable contracts.

A study by the Competition and Consumer Commission of Singapore (CCCS) highlighted that nearly 30% of tenants struggle with unfair lease terms, underscoring the need for intervention.

Steps to File a Complaint with FTIC

1. Gather Evidence

Before filing a complaint, ensure you collect:

A copy of your lease agreement
Any correspondence with the landlord regarding disputes
Payment records and proof of unfair charges
Photos or documents proving breaches of contract

The more evidence you provide, the stronger your case.

2. Submit Your Complaint

You can file your complaint through the FTIC complaint submission form or email info@ftic.org.sg. Your submission should include:

A detailed explanation of the issue
Supporting documents (lease agreements, emails, receipts)
Your contact details for follow-ups

3. Mediation Process

Once your complaint is submitted, the FTIC may recommend mediation. The Singapore Mediation Centre (SMC) facilitates this process.

70% of cases handled by SMC are resolved within a single day.
Mediation allows for a mutually agreed settlement, avoiding legal battles.

4. Escalate to Small Claims Tribunals (If Needed)

If mediation fails, you can escalate the case to the Small Claims Tribunals (SCT).

The SCT handled 1,510 tenancy disputes in 2023, a 62% increase from 930 cases in 2019.
Claims must not exceed $20,000 (or $30,000 with a pre-agreed contract clause).
Filing fees start from $10 to $200, depending on the claim amount.

5. Seek Legal Action (Last Resort)

For severe disputes involving large financial losses, tenants may seek legal representation. The Singapore Law Society offers legal advice, while the Community Justice Centre (CJC) provides pro bono services for qualifying individuals.

What Happens After Filing a Complaint?

Mediation Outcome – If an agreement is reached, a legally binding settlement is signed.
Further Action – If mediation fails, tenants can escalate the issue to SCT or seek legal assistance.
Policy Improvements – FTIC reviews cases to refine tenancy guidelines and ensure fair leasing practices.

Conclusion

Filing a complaint with the FTIC is a structured process designed to address unfair tenancy practices in Singapore. By understanding your rights, gathering proper documentation, and engaging in mediation, you can work toward a fair resolution. Acting early and utilizing available support channels is crucial in resolving tenancy disputes effectively.

Empowering Businesses with SGTUFF

At SGTUFF, we believe in creating a level playing field for businesses in Singapore. Whether you’re a tenant navigating leasing challenges or an SME striving for growth, we provide resources and insights to help you succeed.

Here’s how you can get started:

Become a Member: Unlock exclusive tools and networking opportunities with our Membership Plans.
Learn More: Gain practical insights into fair tenancy practices with our guide: Master the Code of Conduct for Retail Leasing.